Your charges

Individual purchases on a revolving account, what each field means, and what to do about one you do not recognize.

This applies to revolving accounts. If your account is a fixed amount over a fixed term, you have one contract rather than individual charges — see Your agreement details instead.

On a revolving account, each purchase is recorded separately as a charge slip and added to your overall balance. Sign in and select Charges from the menu to see them.

What each field tells you

Field	What it tells you
Charge Slip #	A unique reference for that purchase. Quote it if you contact us about it
Date	When the charge was posted to your account
Description	A short description of what was purchased
Cash Price	The full price of the goods or services
Down Payment	What you paid at the time
Charge Amount	Cash Price minus Down Payment — what was added to your balance
Status	Incomplete, Open or Paid — see below
Balance	What remains on that charge

The three statuses

Status	What it means
Incomplete	The charge is pending and has not been signed
Open	Signed, with a balance still owing
Paid	Settled in full

If a charge has a promotional offer

Promotional terms attach to individual purchases, not to the whole account. You can have more than one running at once, with different expiration dates.

If you pay more than your minimum, the extra goes to your promotional balances first — and where there is more than one, the one expiring soonest is paid first. You cannot choose a different order. See How your payments are applied.

If you do not recognize a charge

Check the Description and Date first — a charge is recorded under the retail seller you bought from, which may not be the trading name you remember.

If it is still not familiar, do not wait.

Disputing a charge

What happens when you raise a dispute, and what to have ready.

If you believe the account itself is not yours, that is a different process — see Opening a support request.