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Three ways, and they are not equally fast.

Online

Fastest. Pay any amount in uPortal360, or set up AutoPay.

By phone

Available during business hours. A convenience fee applies.

By mail

Slowest. Allow time for post and processing.

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Online

Sign in to uPortal360 and select Make A Payment. You can pay your minimum, your past-due amount, or any other amount you choose. If you would rather not remember each month, set up AutoPay — it is the most reliable way to stay current.

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By phone

Call us during business hours and an agent can take a payment.
A customer service fee may apply when an agent takes your payment. Paying in uPortal360 is free. If you can use the portal, use the portal.Phone is still the right route if your payment is above your online limit, or if you cannot get into your account.
Three things you are entitled to on that call:
  • You are told the fee before the payment is taken, not afterwards on the receipt.
  • You can decline it and pay through a channel that has no fee instead.
  • The fee is itemized as its own line on your receipt, separate from the payment.
An automated phone payment is not an agent-assisted payment. If you pay through the automated phone system without an agent, that is treated as self-service and no customer service fee applies. A fee cannot be charged only because a payment arrived by telephone.

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Paying by mail

Make your check payable to Universal Account Servicing, LLC and write your Account Number on the memo line. Allow time for the post and for processing. A mailed payment is not credited the day you send it.
Never mail cash. Send a check. Cash sent by post cannot be traced and cannot be credited to your account if it does not arrive.
Your check may be processed electronically. When you send a check, you authorize us either to use the details on it to create a one-time electronic transfer from your account, or to process it as a check. If it is converted, the money leaves your account the same way a debit would, and your bank will not return the paper check to you.
Do not post-date a check. A post-dated check will not be deposited before the date written on it — but it also does not schedule a payment. If you want a payment on a particular future date, schedule it in uPortal360 instead.

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If someone else is paying for you

A relative or friend can make a payment on your account. They will need to be able to identify the account, and we will record the payment as coming from them. We will confirm to them only that the payment was received and how much it was. We will not tell them your balance, your payment history, or whether you are behind — that is yours, not theirs. A third party’s card or bank account cannot be saved for AutoPay unless that person authorizes it themselves.

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Paying early, or paying off

There is no penalty for paying early, on any of these accounts. You can pay more than your minimum, or pay the balance off entirely, whenever you want. If you are paying off to meet a promotional deadline, check your current payoff amount in uPortal360 first rather than paying the figure on your statement — see Finding your promotion details.

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What happens next

See When your payment posts for timing and what each status means.