Why UAS services your account

Who Universal Account Servicing is, and why your payments go to us rather than the business you bought from.

If you were not expecting to hear from a company called Universal Account Servicing, you are in the right place. Nothing has gone wrong.

Three parties, one purchase

1. You bought something and financed it

   From a retail seller, a clinic, a school, or another business. They offered financing at the point of sale rather than asking for the full amount up front.

2. A lender funded it

   A bank or credit union, or the seller itself, depending on the arrangement. Your agreement names them.

3. UAS services it

   We send your statements, take your payments, keep your balance, and answer your questions. That is what a third-party billing service provider does.

Your payments go to us because we are the ones keeping the account. The business you bought from does not handle billing.

This is not a debt sale

Your account has not been sold to a collection agency, and nothing has gone wrong with it. UAS was servicing it from the start — your welcome letter, which came with your contract documents, introduced us.

What about UGA Finance?

UGA Finance is a finance program that lets retail sellers offer financing at the point of sale. If you financed a purchase in a store or a clinic, your contract may have come through it. UAS administers that program and services the accounts.

You may see either name. Both are legitimate, and they are not two separate debts.

What we can and cannot do

We can	We cannot
Take your payment and apply it	Change your rate or your terms
Tell you your balance, payoff figure and due date	Resolve a problem with what you bought
Send you copies of what you signed	Decide whether to approve more credit
Log a dispute and investigate it	Return your goods or cancel your service

For anything about the goods or services themselves, start with the business you bought from — see Opening a support request.

Checking we are who we say we are

Verify us on NMLS Consumer Access

NMLS #1060516 — a public federal registry, independent of us.

More on who we are and how we contact you, including how to tell a genuine message from a scam.

Where to go next

Your account at a glance

The numbers and dates that describe your account, and where each one lives.

Signing in

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