How to sign in

Sign in to uPortal360 with your Account Number and Access Code, then answer one security question.

Signing in takes two things you were given when your contract was signed, plus one security question.

You have an Account Number and an Access Code — not a username and password. Both were assigned to you when your contract was signed.

The sign-in screen shows both sets of labels because businesses that offer financing sign in on the same page. Put your Account Number in the Username/Account Number box, and your Access Code in the Password/Access Code box.

Sign in

1. Go to the sign-in page

   Open uportal360.com/login.

   
2. Enter your Account Number and Access Code

   Your Account Number looks something like A1B2C34LOA01. Your Access Code is numeric.

   Don’t have them? See Finding your Access Code.

3. Choose Consumer if you are asked

   If you are asked to select a role, choose Consumer (Account Payments). The other option is for businesses that offer financing.

   
4. Answer the security question

   You will be asked to confirm your date of birth. If you would rather answer something else, select Answer a Different Question and confirm the last four digits of your Social Security Number instead.

   

Why the extra question

Your Account Number and Access Code were both assigned by us and both appear on your paperwork. The security question is what stops someone who has seen your statement from getting into your account.

If you’re a co-applicant

The security question asks about the primary account holder, not you — their date of birth or the last four of their Social Security Number. See Co-applicant access.

If it won’t let you in

What you’re seeing	Where to go
You don’t have your Account Number or Access Code	Finding your Access Code
”Validation Failed”	If you see “Validation Failed”
You think your Access Code has been compromised	Requesting a new Access Code